
Since it was established in 2010, Compassionate Care Group (CCG) has grown from a modest home care provider to a multifaceted organisation renowned for its high standards and rapid expansion.
Their expansion journey has been closely intertwined with CG, whose expertise and support have played a pivotal role in CCG’s evolution into a trusted provider of home care, adult supported living, adult complex services, and children’s residential care.
A key figure in this transformation is Steven Metcalf, Group Executive Director, who first engaged with CCG as an external accountant and advisor in 2018. By 2020, he had joined CCG, helping to guide it through an ambitious growth phase.
In 2020 CCG employed just 56 people. By the end of 2025, the workforce is projected to reach around 750-800 staff. This growth is underpinned by their ability to meet increasing demand in the complex care market, offering services that range from in-home support for private clients to intensive 24/7 care for individuals with intricate needs.
From the outset, CCG’s relationship with CG has been instrumental. Steven initially referred clients to CG during his time in accountancy, impressed by their ability to deliver results. Upon joining CCG, he turned to CG for support, beginning with employment law guidance. What started as a specific request soon evolved into a comprehensive partnership covering commercial, litigation and property law.
CG’s first significant project for CCG was a business health check. This assessment proved invaluable, confirming existing areas of concern while uncovering others that required attention.
CG’s team approached this task with a deep understanding of CCG’s operational quirks, including the nuances of employment law specific to the care sector. CG advised on how to structure contracts to account for travel time in home care settings, ensuring compliance while maintaining fairness to employees. This sector-specific expertise, combined with a tailored and pragmatic approach, set CG apart from their previous advisors.
As CCG’s growth accelerated, CG’s employment law team effectively became an extension of the HR department. Steven appreciated their ability to combine legal expertise with a commercial mindset, ensuring solutions aligned with CCG’s broader objectives. “It’s not just about what the law says,” Steven explained, “it’s about finding a practical, sustainable solution that works for us.”
The partnership didn’t stop there. CG’s support expanded into critical areas such as commercial and litigation matters, while the property team guided CCG through the complexities of securing new facilities.
Steven highlighted the value of CG’s retained relationship model, which offers flexibility and transparency absent in traditional hourly billing arrangements. “Having CG on our side provides reassurance and clarity,” Steven noted. “It feels like a true partnership - I know I can pick up the phone without worrying about the clock ticking.”
This trusted relationship has delivered benefits that extend far beyond cost savings. For CCG, the most significant outcome is confidence: knowing CG understands their unique trajectory and ambitious goals. So deep is this trust that Steven even recommended CG to his parents for their personal legal matters - a gesture that speaks volumes about his faith in the team.
As CCG continues its journey toward becoming a national care provider, their partnership with CG remains a cornerstone of their success. The collaboration reflects a shared commitment to growth, excellence and integrity, demonstrating how the right legal partner can drive success in a demanding and rapidly evolving industry. CCG and CG have built a foundation of trust, transparency and shared purpose, ensuring that as challenges arise, solutions are never far behind.